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Cisco Contact Center Express Administration Workshop (CCXAW)

Course Description Schedule
 

Who Should Attend

This administration workshop is meant for those responsible for the day to day administration of a Cisco Contact Center Express environment.

Course Content

Cisco Unified Contact Center Express Product Overview

  • Cisco Unified Contact Center Express Product Packages
  • Cisco Unified Contact Center Express Architecture
  • Cisco Unified Contact Center Express Design and Order Tools

Installing and Configuring Cisco Unified Contact Center Express

  • Installing Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express Management
  • Call Process and Basic Cisco Unified Contact Center Express Configuration

Cisco Unified Contact Center Express Scripting

  • Cisco Unified Contact Center Express Script Editor
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Loops, Counters, and Decision Making
  • Confirming Caller Input

Cisco Unified Contact Center Express ACD Operations

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express Scripting Fundamentals
  • Cisco Desktop Work Flow Administrator Fundamentals
  • Advanced Cisco Unified Contact Center Express Scripting Topics
  • Cisco Unified Contact Center Express Reporting

Cisco Unified Contact Center Express Premium Functions

  • Remote Monitoring
  • Outbound Preview Dialer
  • Agent Email
  • Automatic Speech Recognition and Text-to-Speech

Cisco Unified Contact Center Express Maintenance Tools

  • Real-Time Monitoring Tool
  • Cisco Unified Analysis Manager
  • Disaster Recovery System
Classroom Training
Modality: C

Duration 3 days

Price (VAT excl.)
  • Belgium: 1,995.- €
  • The Netherlands: 1,995.- €
Dates and Booking
 
Schedule

Currently there are no training dates scheduled for this course.  Enquire a date