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Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Course Description Schedule
 

Who Should Attend

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers

The secondary audience for this course is as follows:

  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Certifications

This course is part of the following certification(s):

Prerequisites

Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0.

Course Objectives

Upon completion of this course the student should be able to:

  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.
  • Install and configure a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.
  • Install and configure Cisco Outbound Option.
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.

Course Content

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.

Classroom Training
Modality: C

Duration 5 days

Price (VAT excl.)
  • Belgium: 2,995.- €
  • The Netherlands: 2,995.- €
Dates and Booking
 
Click on the location to go directly to the booking page Schedule
Belgium

Currently no local training dates available.  For enquiries please write to info@flane.nl.

Europe
Bulgaria
09-12-2019 - 13-12-2019 Sofia Course Language: English Enroll
Croatia
10-06-2019 - 14-06-2019 Zagreb Course Language: English Enroll
France
01-07-2019 - 05-07-2019 Paris Enroll
04-11-2019 - 08-11-2019 Paris Enroll
Hungary
23-09-2019 - 27-09-2019 Budapest Course Language: English Enroll
United Kingdom
08-07-2019 - 12-07-2019 London, City Enroll
28-10-2019 - 01-11-2019 London, City Enroll