Collaboration Architecture Foundation (CAF)

Course Description Schedule Course Outline

Who Should Attend

  • Collaboration System Engineers who are new to Cisco Collaboration Architecture.
  • Traditional ‘Tandberg’ Video partners wishing to design, implement and support the Cisco Collaboration portfolio.


Familiarity with networking technologies and terminologies such as:

  • IP Addressing
  • Routing
  • Switching
  • Quality of Service mechanisms
  • Concept of codecs

Course Objectives

In addition to the theory based instruction from Collaboration design through to deployment, the learner will also meet these overall objectives through hands on labs:

  • Perform General Cisco Unified Communication Manager (CUCM) Administration
  • Configure CUCM 9.0 Basic Settings
  • Configure Serviceability Administration
  • Configure SCCP Endpoints in CUCM 9.0
  • Manage Endpoints
  • Configure Voice Gateways
  • Configure a Dial Plan
  • Configure Regions, Locations based CAC
  • Configure SRST
  • Basic CSF/Jabber configuration (recap)
  • Explain new Jabber 9.1 “end user” capabilities
  • Configure WebEx escalation from Jabber
  • Implement IM/Presence nodes High availability

Course Content

This class is designed as an introduction to Cisco Collaboration technologies. This accelerated learning will introduce the students to the following:

  • Design and Deployment of Cisco Unified Communication Manager and IP phones
  • Design and Deployment CUC Messaging
  • Cisco Unified Communication Manager and IP phones LAB
  • Cisco Routers in Voice/Video Networks
  • Deploying Cisco Desktop and Mobile Clients
  • Designing Cisco IM and Presence
  • Designing Cisco Conferencing
  • Designing Cisco Customer Care
Classroom Training
Modality: C

Duration 2 days

Dates and Booking

Currently there are no training dates scheduled for this course.  Enquire a date