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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline
 

Who Should Attend

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Certifications

This course is part of the following certification(s):

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training
Modality: C

Duration 5 days

Dates and Booking
 
Click on the location to go directly to the booking page Schedule
Belgium

Currently no local training dates available.  For enquiries please write to info@flane.nl.

Europe
Bulgaria
16-09-2019 - 20-09-2019 Sofia Course Language: English Enroll
France
20-05-2019 - 24-05-2019 Paris Enroll
02-09-2019 - 06-09-2019 Paris Enroll
Romania
27-05-2019 - 31-05-2019 Bucharest Course Language: English Enroll
Slovenia
18-03-2019 - 22-03-2019 Ljubljana Course Language: English Enroll
Turkey
11-11-2019 - 15-11-2019 Istanbul Course Language: English Enroll
United Kingdom
03-06-2019 - 07-06-2019 London, City Enroll
16-09-2019 - 20-09-2019 London, City Enroll
02-12-2019 - 06-12-2019 London, City Enroll