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Acano Certified Operator (ACO)

Course Description Schedule
 

Course Overview

The Acano Certified Operator course is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. It covers the operation and troubleshooting of the Acano applications and Web Real-Time Communication (WebRTC) client to enable the support of end users.

Who Should Attend

Targeted roles include:

  • First-level help desk support operators

Prerequisites

Cisco recommends that you have the following prerequisite knowledge and skills:

  • PC support skills

Course Content

Module 1: Acano Operation

You should be able to operate the Acano apps and Acano WebRTC client after completing the 4-hour class, which also includes these objectives:

  • Describe the main features of the Acano solution
  • Describe the relationship between Lightweight Directory Access Protocol (LDAP), and the Acano server and the Acano apps
  • Locate documentation on the Acano website
  • Locate specific information from the documentation using the Acano website
  • Download the appropriate Acano app from the Acano website
  • Describe the differences between the Acano apps for Windows, Mac, and iOS operating systems
  • Describe the difference between the Acano apps and the GoAcano apps
  • Log in to the Acano app
  • Make a call into an existing space using the Acano app
  • Describe the difference between a space and a point-to-point call
  • Use chat in a team space using the Acano app
  • Create a team space using the Acano app
  • View and share presentations in a team space using the Acano app
  • Manage audio, video, and presentations in a team space using the Acano app
  • Manage access to spaces and best practice when holding multiple meetings
  • Describe how to transfer all or part of a call to an iOS device, Mac, or PC
  • Describe the differences between browser support for Chrome and other browsers
  • Create an invitation to a space from the Acano app
  • Join a space as a guest from the WebRTC client using an invitation
  • Log in to the WebRTC client
  • Describe when to use the Back button in the browser
  • Connect to a space from the WebRTC client
  • Use chat in a space from the WebRTC client
  • Create a team space from the WebRTC client
  • Describe how to join a space from a telepresence system
  • Describe how to use the telepresence system keypad to change layouts in a space
  • Describe how to use the telepresence system keypad to lock and unlock spaces
  • Describe how to use the telepresence system keypad to mute and unmute all participants in a space
  • Describe how to call a telepresence system from an Acano app or WebRTC client
  • Describe how to join a space from a Skype for Business endpoint
  • Describe how to call a Skype for Business system from an Acano app or WebRTC client
Module 2: Troubleshooting Tools

After completing the 4-hour class, you should be able to use troubleshooting techniques and tools to assist end users with Acano apps related issues, including the following:

  • Access the FAQs for users on the Acano website
  • Access the FAQs for administrators on the Acano website
  • Download the troubleshooter for Acano apps, WebRTC, and SIP endpoints from the Acano website
  • Describe the ClickOnce windows smart client application
  • Confirm the ClickOnce installation of the Uniform Resource Identifier (URI)
  • Add a site to a trusted site list in a browser
  • Check operating system and web browser compliance with ClickOnce and the Acano Windows app
  • Check operating system requirements for the Acano MSI Installer
  • Check operating system requirements for the Acano OS and iOS X installer
  • Describe how to resolve Domain Name System (DNS) records with the app
  • Describe possible certificate errors and restorative action required to remove them
  • Describe how to view the event log with access to the Acano server
  • Change the camera, speakers, and microphone used by the Acano apps
  • Confirm a WebRTC client has access to a local camera, speakers, and microphone
  • Describe how network conditions affects video and audio quality
  • Describe how bandwidth can be adjusted at the app to reduce network-related issues
  • Diagnose and fix an audio issue caused by microphones being muted or speaker volumes not set
  • Diagnose and fix an audio issue caused by cameras being switched off, video disabled, or lens covers closed
  • Describe how room environments can affect call quality
  • Describe where to find a list of information required by support for different faults
  • Describe how to create a diagnostic log from the Acano apps
  • Describe where fault logs are sent when an end user takes a diagnostic log from the settings menu
  • Describe where fault logs are sent when an end user is prompted to create a diagnostic log
  • Use Chrome to confirm that WebRTC capabilities are working
  • Download the apps folders from a Mac and PC to send to support
  • Take a Wireshark trace from a device
  • Download an app failure file from a device after an unexpected software restart
  • Review an app-side diagnostic log for audio and video information
Classroom Training
Modality: G

Duration 1 day

Price (VAT excl.)
  • Belgium: US$ 500.-
  • The Netherlands: US$ 500.-
Dates and Booking
 
Schedule

Currently there are no training dates scheduled for this course.  Enquire a date