Integrating Cisco Unified Communications Applications (CAPPS 8)

The primary audience for this course is as follows:

• Network Administrators and Network Engineers
• CCNP Voice candidates.

The secondary audience for this course is as follows:

• Systems Engineers

This course is part of the following Certifications:

• Cisco Certified Network Professional Voice (CCNP VOICE)

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
• Cisco CCNA® certification recommended prerequisite

Upon completion of this course the student will be able to:

• Describe voice-mail integration options and requirements
• Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
• Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
• Implement voice-mail networking using VPIM
• Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Module 1: Introduction to Voice Mail
Describe voice-mail integration options and requirements.

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment
Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment.

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment
Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.

Module 4: Voice Profile for Internet Mail Implementation
Implement voice-mail networking using VPIM.

Module 5: Cisco Unified Presence Implementation
Implement Cisco Unified Presence and Cisco Unified Personal Communicator.